Return & Refund Policy – Primehoo Skip to content

Return & Refund Policy

We want you to love your purchase. If you’re not satisfied, we’re here to help.

Return Window

You may return items within 14 days of delivery. Items must be unused and in original packaging.

Non-Returnable Items

Used or damaged tools

Clearance items

Gift cards

How to Start a Return

Email support@primehoo.com

with your order number and reason for return. We’ll guide you through the process.

Refunds

Approved returns will be refunded to your original payment method within 5–7 business days after we receive the item.

Exchanges

We only replace items if they are defective or damaged. Contact us for assistance.

Shipping Costs

Return shipping is the buyer’s responsibility unless the item is defective or incorrect.

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